Refund Policy

Last updated: 12 June 2026

We want you to be happy with your MyLeaseCheck report. This policy explains when you can get a refund. It sits alongside — and does not limit — your rights under the Australian Consumer Law.

When you're entitled to a refund

We will provide a full refund if:

• Your report was never delivered to you
• The report was for the wrong property or wrong lease
• The report was materially incomplete or contained significant errors that we cannot resolve
• You were charged more than once for the same order
• You were charged in error

When a refund may not apply

Because each report involves work performed specifically for you, we may decline a refund where:

• The report was delivered correctly and matches what was advertised for your tier, but you simply changed your mind
• You provided an incomplete, illegible, or incorrect lease document
• You are unhappy with the findings themselves (for example, the report correctly tells you your lease is fine) — the value is in the analysis, not a particular outcome

Even in these cases, please still reach out — we'll always try to find a fair resolution.

Subscriptions (Landlord/Agent plan)

You can cancel your monthly Landlord/Agent subscription at any time through our billing portal, and it will remain active until the end of your current billing period. We don't provide partial refunds for unused time within a billing period, but you won't be charged again after you cancel.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. You are entitled to a remedy if a service is not provided with due care and skill, or is not fit for the purpose we described. For major failures you may be entitled to a refund.

How to request a refund

Email hello@myleasecheck.com.au with your name, the email you used to order, and a brief description of the issue. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Stripe.